Delivery

Each Twilight Tales order is carefully checked and packed before it makes its way to you.

Processing time

Please allow 3–5 business days for us to prepare and dispatch your order. Business days are Monday to Friday, excluding public holidays. Processing time starts after your order and payment have been received.

If a product is made to order or personalised, its product listing will show the applicable processing time.

Postage and delivery

We currently ship within Australia. Available postage options and costs are shown at checkout before you pay.

Processing time is separate from postage time. Delivery time begins once your parcel has been lodged with the postal service and will depend on your location and the shipping option selected.

Tracking your order

When your order has been dispatched, we’ll send you a confirmation email with tracking details if your postage option includes tracking. Please check your junk folder if you can’t find the email.

Delays or delivery questions

Postal delays can sometimes happen, particularly during busy periods. If your order hasn’t arrived when expected, please contact us with your order number so we can help you look into it.

Please check your delivery address carefully at checkout. If you notice an error after ordering, contact us as soon as possible. We’ll try to update it if your parcel hasn’t been dispatched.